Page 111 - SREENARAYANAGURU OPEN UNIVERSITY
P. 111
3�2�1 Audio Chats to Enhance persons, the speaker and the lis-
Speaking tener, should be receptive of what
Speaking skills can be enhanced by adopt- the other person is trying to ex-
press. It does not matter what you
ing numerous methods and techniques. Audio say and how you say. The under-
chats, in the form of either telephonic conver- lying point is that the conversa-
sations or the most modern internet calls, can tion can be meaningful only if
do a lot in strengthening our speaking skills. both the parties are receptive.
The use of VoIP, a recent development in audio
communication, is very flexible and cheap.
The term stands for Voice over Internet Proto- f You should ask the other person
col. It is an alternative way of making phone whether he or she has enough
calls that can be very cheap or completely free time to talk or not. This is a good
of cost. The system is also termed as Inter- manner in communication.
net Telephony, where the ‘physical phone’ is
absent and you can communicate without a
telephone handset. f Important things to focus while
communicating is to be active and
The only requirement here is an internet respond positively to any kind
device which can be a computer, a laptop, a of disturbances which may arise
tablet or a smart phone. But the most popular while the communication pro-
and prevalent form of audio chat is telephone gresses. In case of interruptions,
conversation. It is advantageous in many let the other person know straight
respects as it enables immediate response from away. Solve the interruption first
the other person and is highly interactive. A so that mature and healthy rela-
telephone conversation facilitates long dis- tionships can be built.
tance communication and can be used to share
confidential information. In the contemporary
world, this mode of communication is very f One of the important tricks to
common among business firms where they enhance your telephone commu-
successfully implement it in marketing sec- nication skills is to record your
tions. So, next time you receive a telephone voice. Later you can examine
call from a DTH operator reminding you of your voice, tone, vocal quality,
your subscription due or a call from a bank intonation, words, grammatical
explaining their new loan schemes, keep it in errors etc. This will be more ben-
mind this is how telephone marketing is done eficial when you revisit it again
effectively, by audio chats. and correct the mistakes.
Here are a few etiquettes or ‘protocols’ to
be followed before going for an audio chat or Look at the illustration below to understand
telephone communication. how to be effective in audio conversations.
f It should be noted that both the
SGOU - FYUGP - SLM - English for Communication 105
