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Fig 3.2.2 How to make effective audio conversations
The following are a few common tips to ed or bored, then the very effort to
apply to communicate fruitfully over the tele- establish a good communication
phone. will fail. You may not be seen,
but much can be communicated
f Remember that the other person through your voice.
has no non-verbal signs or ges-
tures: Unlike in video conferenc-
ing, the other person won’t be f Voicemails/audio clips should
able to catch your smiling, nod- be clear and brief: These are not
ding or shaking the head. Visual direct communication methods
cues are completely absent and with people, but they serve an
so you are compelled to commu- important role today. If you plan
nicate everything verbally, using to deliver detailed information,
appropriate words. choose email, not voice mails. If
you leave or send a voice mes-
sage, make sure that your mes-
f Watch your tone of voice: People sage is to the point without any
won’t always communicate just lengthy descriptions. Ensure that
with their words. Messages on the other person knows how he/
many situations are conveyed in she can respond to you, if it is re-
the way or manner of speech. If quired.
your voice tone seem disinterest-
106 SGOU - FYUGP - SLM - English for Communication
