Page 22 - SREENARAYANAGURU OPEN UNIVERSITY

someone you know well and have a high level contrast to written communication, oral com-
of trust in ways that you might not be able to munication requires less time to prepare and
with someone you hardly know. deliver messages.

Some of the building blocks of communica- The main benefit of oral communication is
tion etiquettes are as follow: that it enables the message to be communicated
with the appropriate pitch and tone. Also, it
Responding quickly significantly reduces the amount of effort
Expressing gratitude publicly required and saves a great deal of time. Com-
Informing others pared to other methods, oral communication is
less formal, which gives one’s message a more
Apologising publicly personal touch. Oral forms, when used in con-
Displaying personal integrity nection with the proper verbal communication,
Responding right away, even to can generate trust and loyalty among people.
decline Making oral communication effective can be

Complimenting others done in a variety of ways. Attempting to make
Encouraging others sure the language is appropriately framed and
spoken in the appropriate pitch and tone is cru-
Providing good feedback cial. An efficient oral communication system

Maintaining promises must have the qualities of clarity, conciseness,
Being truthful, kind, and courte- and precision. It is advisable to avoid compli-
ous cated language and jargon to ensure that the

1�2�4 Oral or Written Communica- information is understood correctly. Establish-
ing eye contact and adjusting body language in
tion? accordance with the message are crucial. For
Oral communication is the process of send- instance, expressing a strict order with a formal
ing messages or reports orally from the dis- and stern body language can be more effective.
patcher to the receiver. In contrast, written
communication involves sending messages or Even though most contents are communi-
information in a written form to the recipient. cated through words, oral communication is
Oral communication as an informal mode of frequently carried out efficiently through the
use of non-verbal elements like body language
communication is typically used in both private
and public conversations. Written communica- and tone variations. Visual aids are occasion-
tion is employed as a formal communication ally used in connection with oral communi-
in specific settings like schools, colleges, and cation to aid in the establishment of a clear
the business sectors. message.
Oral communication has various advan-
In contrast to written communication,
oral communication lacks any kind of record tages, but it also has certain limitations. This
or drafting. While written communication method of communication is particularly prone
requires some costs, spoken communication is to misunderstanding or misinterpretation.
inexpensive.Written communication requires Effective oral communication requires a high
level of expertise and is not something that
more time to provide feedback, but in oral
communication responses are very quick. In everyone can do.

16 SGOU - FYUGP - SLM - English for Communication