Page 62 - SREENARAYANAGURU OPEN UNIVERSITY

Recap

● Active listening is crucial for effective communication to take place
● Active listening means giving attention to the speaker
● A good listener is essential in interpersonal communication
● Listening process can be divided into five constituent steps
● Hearing is the process of perceiving sound
● Filtering aids in distinguishing between important and non-essential
information
● During comprehension a person will absorb and assimilate the information/
content
● good listening is an easy way to connect with people and build relationships
● The emotions of the listener are also important
● Attentive listening makes for better working conditions and a better life
● In comprehensive listening one may try to comprehend the ideas into main
points and sub points
● Critical listening occurs when we listen to scrutinize a message and pick
something apart
● Active listening involves responding to what somebody just said
● Active listening is important in verbal communication
● Asynchronous communication is a communication that does not take place in
real time
● Synchronous communication occurs when messages can only be exchanged
in real time
● Online learning systems can provide synchronous and asynchronous learning
environments
● Asynchronous interactions are not time-bound they can work from anywhere.
● Etiquette is a set of rules for effective listening.
● Social and cultural backgrounds can affect our learning process.
● Unidentified learning disabilities are also emotional barriers.
● A problem that affects a person’s handwriting ability is called dysgraphia.

● Specific reading comprehension deficit is when a person struggles to understand
what they read.

56 SGOU - FYUGP - SLM - English for Communication