Page 59 - SREENARAYANAGURU OPEN UNIVERSITY

Above are a few words that can improve the feedback.
your communication skills. f Show that you are listening to the
speaker with an open body pos-
While listening, you have to maintain cer- ture. Sit erect while facing the
tain body postures and non-verbal cues to speaker.
make sure that you are concentrating on the f Take lecture notes. Write down
listening process. We often get distracted while valuable information that may be
listening, and there is a chance of you slipping useful in the future.
from active listening to passive listening mode. f Avoid using mobile phones and
To avoid that, let us learn some tips for active laptops during the lecture. Turn
listening. your mobile phone into silent

f Show people that they matter. mode or vibration mode.
Give importance to the speaker, f Do not eat during the presenta-
let them speak. Listen through the tion. Wait till the presentation is
whole conversation and then re- over.
ply when they are expecting you
to talk. Tips to improve your listening
f Do not speak in between; that
may interrupt the thought process ● Stay focused on the speaker and
of the speaker. Listen to under- topic
stand, and not to respond. Don’t ● Identify the emotion of the
be judgmental and argue your speaker
opinion with the speaker while ● Ask questions
they are talking. ● Feedback is necessary
f Our physical appearance con- ● Use polite words
veys details about us. It conveys ● Maintain eye contact
whether you are interested in the
conversation or not. Lecture Etiquette, things not to do
f Clarity of the speaker is also im-
portant. If you are not able to fol- ● Do not interrupt the speaker
low the speaker, excuse yourself ● Do not be judgmental
and ask them to repeat. For exam- ● Do not be disturbed by external
ple “Pardon me, can you repeat factors like mobile phone
the last sentence? It was unclear.” ● Do not speak to others while
f If you are going to attend a lec- someone is talking to you
ture class, make sure to arrive on ● Do not barge into a
time. Be seated before the speak- conversation
er comes in.
f Do not enter or leave the lecture 2.1.3 Problems affecting the learning
hall during the lecture. We know that even if we try to concen-
f Feedback is an important factor. trate on speech, lecture, or class, there will be
Include the positive and negative certain problems affecting our learning. The
aspects of the presentation, and problems affecting our learning will be the
include your recommendations in social background; there can be emotional or

SGOU - FYUGP - SLM - English for Communication 53